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Rescuing a Juniper SRX550


Notthing more greate than getting a call from HQ 30 minutes after closing hours. Never the less i decided to take the call. Network problem onsite at customer…. After getting green light from women in charge, i got in the car an when on to the customer.

Connection with the USB cable to the SRX console port i got a weird boot sequence. Just like the following:

>U-Boot 1.1.6-JNPR-2.7 (Build time: Nov 26 2013 - 19:04:49)

Initializing memory this may take some time...
Measured DDR clock 533.33 MHz
SRX_550 board revision major:1, minor:18, serial #:
OCTEON CN6335-AAP pass 2.2, Core clock: 1300 MHz, DDR clock: 533 MHz (1066 Mhz data rate)
DRAM:  2048 MB
Starting Memory POST...
Checking datalines... OK
Checking address lines... OK
Checking 512K memory for U-Boot... OK.
Running U-Boot CRC Test... OK.
Flash:  8 MB
USB:   scanning bus for devices... 1 USB Device(s) found
       scanning bus for storage devices... 0 Storage Device(s) found
Clearing DRAM...... done
BIST check passed.
PCIe: Initializing port 1
PCIe: Port 1 link active, 1 lanes, speed gen1
Boot Media: usb internal-compact-flash
Net:   octeth0

  ide 0: Model: CF CARD  Firm: Ver7.01K Ser#:
            Type: Removable Hard Disk
            Capacity: 3811.9 MB = 3.7 GB (7806960 x 512)

Warning!!!  SSD not detected
POST Passed
Press SPACE to abort autoboot in 1 seconds
ELF file is 32 bit
Loading .text @ 0x8f0000a0 (246560 bytes)
Loading .rodata @ 0x8f03c3c0 (14144 bytes)
Loading .reginfo @ 0x8f03fb00 (24 bytes)
Loading .rodata.str1.4 @ 0x8f03fb18 (16516 bytes)
Loading set_Xcommand_set @ 0x8f043b9c (96 bytes)
Loading .rodata.cst4 @ 0x8f043bfc (20 bytes)
Loading .data @ 0x8f044000 (5744 bytes)
Loading .data.rel.ro @ 0x8f045670 (120 bytes)
Loading .data.rel @ 0x8f0456e8 (136 bytes)
Clearing .bss @ 0x8f045770 (11600 bytes)
## Starting application at 0x8f0000a0 ...
Consoles: U-Boot console
Found compatible API, ver. 2.7

FreeBSD/MIPS U-Boot bootstrap loader, Revision 2.7
(ccheng@svl-junos-d081.juniper.net, Tue Nov 26 19:05:43 PST 2013)
Memory: 2048MB
[1]Booting from internal-compact-flash slice 1
Un-Protected 1 sectors
writing to flash...
Protected 1 sectors

can't load '/kernel'
can't load '/kernel.old'
Press Enter to stop auto bootsequencing and to enter loader prompt.


U-Boot 1.1.6-JNPR-2.7 (Build time: Nov 26 2013 - 19:04:49)

Initializing memory this may take some time...

Either the Junos partition was corrupt or the disk inside of the unit was fried. Decided to try and install Junos again just see if that would help. Went to juniper.net and downloaded the oldest Junos version available, junos-srxsme-12.3X48-D10.3-domestic.tgz. Found a USB drive and put the .tgz file on it and plugged it in the SRX. From the console i broke the bootloader while its was trying to find kernel and issued the following command.

file:///junos-srxsme-12.3X48-D10.3-domestic.tgz

I began to install Junos, but when it tried to create partitions on the card, it died with DMA errors. Great!

Since a SRX550 is not something you find everyday and spareparts a hard to get (support was also expired) i decided to take the srx apart. happily to find a CF card inside and luckily i found a kingstone CF card in my bag (I knew that would come in handy someday). Swapped the card and put it together again.

Power on and issued the install command again. This time with success.

The install of Junos take sometime, a long time 20 minutes. But then you also get a very nice login prompt. logged in with root and no password. Went into cli configuration mode and did a “delete” to wipe the factory config. then loaded the backup configuration with

load overwrite terminal

Pasted the 55kb JSON config into the console and finished with a ctrl+d followed by a commit. commit success and all network was suddenly alive again.

just to make all the LEDs green on the SRX i did wrote the config to rescue config. This is in operational mode.

request system configuration rescue save

A happy consumer and hopefully a new Juniper SRX1500 firewall on its way to relive the SRX550 off its duties.

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Jesper Ramsgaard

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