NetApp – ServiceProcessor stuck updating

After update to OnTap 9.7 the service processors where stuck in “updating”. They never came up again, not even after rebooting it.

Procedure:

  • Disable auto update
  • Reboot one SP, wait for it to show online.
  • Run the update parameter manuel
  • If its online and updated then enable auto update again.
Here we see that the ctrl02 is online again, but with wrong firmware.
After Manuel update we now have the correct firmware and they are online. Ready to enable autoupdate

https://kb.netapp.com/app/answers/answer_view/a_id/1028746/~/service-processor-firmware-update-fails-

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Jesper Ramsgaard